Frequently Asked Questions

When you visit with a Frontier PCP, there are no costs. Since this is an employer-sponsored healthcare benefit (for most members), all services are covered at 100% to members and their eligible dependents. Some exclusions and limitations may apply to HDHP members. Please check with your employer for plan and cost details.

We will negotiate and coordinate care with specialist referrals from your Frontier PCP. For most members, this means you and your eligible dependents will be covered at 100% for services rendered from other healthcare providers, such as imaging, labs and more. Some limitations and exclusions may apply.

• Direct access to Frontier primary care clinics and PCPs.
• Same-day, next day appointments available Mon-Fri, 8am-5pm.
• 24/7 virtual visits for urgent care needs with your PCP for continuity of care.
• 25-45 minute PCP visits (on average).
• No visit limits & $0 out-of-pocket costs.*
• Testing/labs are included at $0 cost – such as strep, flu, COVID, urinalysis and more.*
• Pediatrics, children’s and women’s health visits.
• Referral management services to high-value specialists.
• Treatment of common healthcare conditions.
• Frontier Rx prescription services with access to 1,000 generic mail-order medications at $0 cost.

Frontier providers are medical doctors, nurse practitioners and physician assistants. All are fully licensed and credentialed.

Frontier provides medical care to pregnant members, excluding obstetric care. We take care of colds, flu, minor injuries, headaches, etc. From the second trimester through delivery, an obstetrician will lead and direct all pregnancy-related care. We will refer you to a local obstetrician of your choice and help to coordinate other care during pregnancy as needed.

To initiate a referral, please first consult with your Frontier PCP to determine the need. Once your PCP submits your referral to our concierge team, the scheduling process typically takes 5–10 business days. During this time, our team will review and discuss pricing options to ensure they align with your preferences. You can view your referral status on the Frontier app at any time.

1. Online at https://app.frontierdirectcare.com/book/main (24/7).
2. Frontier app (24/7). Download via the App Store or Google Play.
3. Contact your Frontier PCP (Non-urgent: M-F, 8am-5pm CT, Urgent: 24/7).
4. Contact Member Services (M-F, 8am-5pm CT).

Although we do not accept walk-ins, we do our best to schedule you for a same- or next-day appointment. For urgent care matters, your PCP is available 24/7 and can coordinate care with you via phone, video or chat.

There is no need to, unless you want to enjoy a beverage away from the world for a minute. We strive for on-time appointments and we do not double-book because your time is valuable.

Appointments will be canceled 10 minutes after the scheduled time.

For your first visit, we schedule 60 minutes for you to meet your Frontier healthcare team! During this time, you can go over your medical history and needs. Subsequent visits are 30 minutes.

While prescription refills can be fairly simple, it’s important to contact your health care team directly to request the refill. Please give them plenty of notice.

We ask that you call Member Services using the phone number for your assigned clinic location.

Appointments can be made 24/7 at frontierdirectcare.com or with the Frontier app. You can also contact your Frontier PCP or Member Services.